
Many people come to the clinic after trying over-the-counter insoles that made no difference. This is common and often misunderstood: a comfort insole and a custom orthotic do not perform the same function. The first provides cushioning. The second compensates, redistributes, and rebalances based on a personalized diagnosis of your own feet, following their specific morphology and function. A custom foot orthotic is designed after an examination, using your own feet as a model, to address a specific problem.
At Médecine podiatrique du Plateau at AGORA in Gatineau, your orthotics are prescribed by a podiatrist after a complete evaluation, then adjusted in our on-site laboratory.
A foot orthotic does three things. It redistributes pressure under the foot to offload painful areas. It corrects a gait that puts strain in the wrong place. And it relieves a joint subjected to excessive stress when you walk.
Not all foot problems can be solved with an orthotic, and not at every stage. This is why a thorough assessment comes before manufacturing. We first look at what is happening, then decide if an orthotic is the right solution.
Custom-made orthotics are often part of the treatment plan for several common conditions. Depending on your situation, they can help relieve:
An orthotic does not always do the job alone. It is often added to other modalities chosen after assessment: stretching, specialized footwear, therapeutic taping, injections, shockwave therapy, or therapeutic laser, depending on the case.
Over-the-counter insoles are made for an average foot. They may provide temporary comfort, but they do not target anything specific because they are not based on an examination. A custom orthotic, however, starts with your impressions, your gait, and a podiatric diagnosis. It is the difference between cushioning and treating the cause.
The podiatrist evaluates, diagnoses, and prescribes. This is what distinguishes a podiatric orthotic from a device purchased without an examination by a professional authorized to establish a podiatric diagnosis and treatment plan. If you want to understand the distinction between the different professions, we explain it in detail in our article on the differences between a podiatrist and an orthotist.
At the clinic, Dr. Émile Carrier, Dr. Sandra Gendron, and Dr. Stephen Davis, podiatrists, handle the evaluation, prescription, and follow-up of your orthotics. The advantage of doing everything in one place: your treating podiatrist can adjust the plan based on your response to treatment without sending you elsewhere.

Everything starts with a proper evaluation, which always comes before the orthotic.
Sometimes, there is more than just one problem. That is why we take the time to understand how it appeared before manufacturing anything.





The evaluation relies on tools that allow us to measure rather than guess:
You leave with a complete biomechanical analysis report of your gait.
A custom orthotic does not last forever. Its lifespan depends on wear, your activity level, and changes in your foot. We explain when to consider a replacement in our article on the lifespan of foot orthotics.
Under your private group insurance plan, you may have coverage for custom-made foot orthotics prescribed by our podiatrists. We provide the documents required to submit a claim. Please note that the Régie de l’assurance-maladie du Québec (RAMQ) and the Ontario Health Insurance Plan (OHIP) do not cover these services.
An over-the-counter insole cushions according to a standard model. A custom orthotic is designed from your foot impressions and a diagnosis, to treat one or more specific problems.
After the evaluation and prescription, your orthotics are generally ready in about 4 weeks.
An adjustment period is normal. The orthotic is generally well tolerated, and we adjust it as needed during follow-up.
No. You can consult a podiatrist directly, without a referral.
RAMQ and OHIP do not cover foot orthotics. Most private insurance plans offer coverage for this service. We provide the documents for your claim.
It depends on the type of orthotic chosen, wear, and your activity level. We assess the condition of your orthotics during your follow-up visits.